Resolve Payments. Preserve Customer.
One-on-one sparring + negotiation skills
The target person
The offer is aimed at managing directors and owners of medium-sized companies, especially in the trade and project business sectors, who bear responsibility for liquidity, reputation and long-term customer relationships.
The goal.
The goal is a viable compromise. Differences are resolved objectively and systematically, and an amount is agreed upon (e.g., a down payment, partial payment, credit for future orders). The claim is settled, the relationship is maintained, further business is possible, and reputational damage is avoided.
Not suitable for ...
The processing of a large portfolio of small claims. PROCONSENS exclusively handles the resolution of individual, economically significant payment arrears – generally starting from a volume of approximately 50,000 euros per claim.
Typical starting situation
For months, your company worked for a key client. Your team delivered, responded, and made improvements, often under time pressure and with unclear specifications. Client decisions were delayed, feedback was contradictory, and approvals were given informally. The work was utilized, the project continued – and the invoices were initially paid, then late, and finally not at all.
Only when the final invoice arrives does dissatisfaction suddenly surface. Services are questioned retrospectively, budgets are reinterpreted, and responsibilities are shifted. On the supplier's side, the pressure mounts: a large sum is outstanding, liquidity is lacking, and employees and suppliers need to be paid. At the same time, a long-standing key customer is at stake, crucial for revenue, references, and market position.
They are caught in a dilemma: suing means risking relationships and reputations. Giving in means accepting a painful financial loss and sending a disastrous message. It is precisely within this tension that the outcome of a conflict—whether it results in harm or a viable solution—is determined.
our range
Sparring with a senior expert
I support managing directors in the retail and project business sectors when outstanding receivables strain liquidity and concerns about the company's financial stability grow – but the customer relationship should be maintained.
The result
As a bridge builder and neutral interlocutor, I take on the task of clarifying matters with the client, balancing interests, and creating the framework for a viable agreement for both sides.
With over 25 years of management experience in the financial sector and as a trained crisis and conflict expert, I do not work through litigation and escalation, but through clear negotiation and rapid solutions.
The effect
In practice, this allows around 75% of outstanding individual claims to be realized – without cold debt collection, without loss of face and with an open door for further orders.
Phases of the process
1. Analysis
2. Evaluation
3. Strategy
4. Training (Premium only)
We provide a structured analysis tool that systematically records and evaluates demands, causes, priorities, and relationship risks from both an economic and strategic perspective.
In confidential discussions, we clarify the perspectives and interests of both parties and create a realistic picture of the available options. A conflict map is included in the Premium package.
Based on the analysis, we develop viable scenarios for payment, time models and agreements that take both liquidity and relationship into account.
Company representatives receive targeted training to handle critical conversations. The training builds confidence in argumentation, response, and posture during conflicts and challenging negotiation situations.
That's how we start
We begin our collaboration with a confidential initial consultation to assess the situation, the prospects for success, and the economic risks. Based on this, you will receive a clear recommendation as to whether and how negotiations to realize your claims should be pursued.
The right offer for you
Basis
790 EUR
Sparring betreffend einer konkreten Entscheidung mit menschlicher Tragweite. Manchmal reichen ein paar einfache Impulse.
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Vorgespräch: 1 Einheit
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Sparring "Entscheidung mit Haltung": 3 Einheiten
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Follow Up nach 2 Wochen: 1 Einheit
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Workbook: Ruhe im Kopf, Klarheit im Handeln (pdf)
Standard
2.980 EUR
Klärung mehrerer Entscheidungen, die zusammenhängen. Denn wirksame Veränderung benötigt Begleitung.
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Vorgespräch: 1 Einheit
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Analyse, wie Informationen bei Mitarbeitern verstanden werden (bis zu 4 Interviews)
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Sparring: 6 Termine zu je 2 Einheiten: "Entscheidung mit Haltung".
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Workbook: Ruhe im Kopf, Klarheit im Handeln (Hardcopy)
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Supervision (4 Einheiten)
Compact
4.290 EUR
Klärung eines komplexen Entscheidungsszenarios. Inklusive Überprüfung von Kommunikationsparametern.
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Vorgespräch
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Analyse von Meetingdynamik
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Analyse, wie Informationen bei Mitarbeitern verstanden werden (bis zu 6 Mitarbeiter)
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Erstellung eines Kommunikationsprofils
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Sparring: 6 Termine zu je 2 Einheiten: "Entscheidung mit Haltung".
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Workbook
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Supervision (4 Einheiten)
Premium
5.990 EUR
Klärung eines komplexen Entscheidungsszenarios und Sicherung der Buy-In der Führungs-Crew.
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Vorgespräch
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Analyse von Meetingdynamik
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Analyse, wie Informationen bei Mitarbeitern verstanden werden.
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Bereitstellung der Gap-Landkarte.
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Erstellung eines Kommunikationsprofils
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Sparring: 6 Termine zu je 2 Einheiten: "Entscheidung mit Haltung"
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Supervision (4 Einheiten)
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Workbook
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Coaching des Führungs-Teams (4 Einheiten)
best deal
All prices are subject to 20% VAT.
* % of the invoiced amount
** Only in the event of a successful payment agreement, amount as a % of the invoiced amount.
*** One unit is charged per interview.
One unit is based on 50 minutes.
Additional charges apply as required: EUR 195 per unit. Billed in 15-minute increments.
In plain terms: It's worth it.
Let's be clear: Debt collection is expensive.
In project-based business, individual invoices are valued at significant discounts on the market. For clearly accepted services, these discounts often reach 15–30%. In cases of complaints or disputed acceptances, the discounts quickly rise to 30–50% of the invoice amount – because banks and buyers face the risk of total default. If you sell the invoice, you not only lose a substantial portion of the amount but usually also the customer. In B2B transactions, a new order often incurs additional sales and acquisition costs of 10–20% of the order volume.
In contrast, our fixed costs range from €4,980 to €9,900 per case, plus a 5% success fee. Should the preliminary analysis reveal little chance of recovery, only the affordable basic package will be charged. The claim is resolved instead of being written off – and the customer relationship is preserved. You avoid large write-offs, save on litigation and acquisition costs, and secure the opportunity for repeat business.
You
receive
An analysis tool for evaluating individual receivables (not small receivables portfolios!)
A conflict and interest map as a basis for decision-making
Preparation and training of your own negotiation team (Premium only)
A written final agreement + report
Provision of all relevant documents
Clarification of the other side's willingness to negotiate
Individual interviews with the project team (3 included in the basic package)
Adherence to clear communication rules
Participation in the development of solution options
Participation in the negotiations