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Our service: Conflict culture & crisis intervention

We do not see conflicts and crises as obstacles, but as opportunities for individual and collective development. Use them as a motor for growth in the company and strengthen team dynamics.

Our focus on creative solutions in the interests of the customer enables us to go beyond conventional approaches and offer tailor-made conflict solutions - that is conflict culture. ​

 

Konfliktratgeber

Conflict? I can.

The conflict guide. Free download.
Konflikt_ Kann ich!

Have you ever thought about the subsequent costs that conflicts can cause in your company? We have designed a calculator for you. Download the conflict cost calculator now and calculate your individual costs. We look forward to your feedback.

Mediation is cheaper than you think - save up to 80% compared to legal proceedings - get 30 minutes of free advice

Free

What we are doing

We create clarity in crises and conflicts, promote mutual understanding and develop sustainable solutions - always with the aim of establishing a positive conflict culture and providing a new perspective on problems. The attitude of a company when dealing with conflicts and crises reflects the way it deals with employees or customers. We support with open communication, constructive solutions and thus create a space in which differences of opinion can be addressed without fear of negative consequences. But also to deal with unforeseeable circumstances. This strengthens trust and sustainably improves cooperation.

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Intervention & communication in crisis

In turbulent times, you need a compass. Crises often come unexpectedly and require quick, well-thought-out measures. We support you in difficult phases, during conflicts and transformation processes. With clear strategies and professional management, we take over the entire planning and implementation of your crisis management. From developing a tailor-made crisis strategy to project management and comprehensive communication: We ensure that you remain able to act, that your messages are placed in a targeted manner and that conflicts are managed productively. Together, we bring stability and orientation to challenging situations.

Krisenintervention

Conflict analysis & Conflict prevention

An environment in which conflicts are handled constructively contributes to employee satisfaction and promotes employee loyalty. Employees are more likely to feel connected to a company that takes their concerns seriously and provides conflict resolution mechanisms. We analyze the weak points in your company and develop measures to retain employees.

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Konfliktanalyse & Konfliktprävention
Team & Führungskräftetraining
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Team and leadership training

A positive conflict culture is crucial, especially in times when the world of work is changing rapidly and hybrid working models are becoming more and more common. We give your employees and managers the right tools. It is important to us that conflicts are identified and addressed at an early stage.

Mediation & Conflict coaching

We mediate between employees, teams but also externally to customers and suppliers. Our methods provide for out-of-court settlement of conflicts and are based on respect for the individual and the trust that those involved have the will to find a solution. Our job is to mediate between people and bring about agreements that represent a win-win solution for all parties.

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Mediation & Konfliktcoaching
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Conflict Competence Profiling

According to our field study, many managers shy away from actively dealing with conflicts within the team or among colleagues. Others do not see conflict management as a core task of employee management. As a result, conflicts often remain “untreated” in the room, constantly simmering away and causing a lot of damage. Establishing a proactive conflict culture in the company seems appropriate, but it always starts with the individual. In order to build a positive conflict culture in the company, it is important to know individual strengths and weaknesses when dealing with conflict. Only when it is clear where there is a need for development can development work take place effectively.

Konflikt-Kompetenz-Profiling
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How to handle the Generation Gab

Making optimal use of the generation gap in the company requires a balance between the strengths of older and younger employees. Older employees bring valuable specialist knowledge, experience and structured thinking, while younger colleagues often bring fresh ideas, technological skills and innovative spirit. In order to use these differences productively, it is important to establish an open communication culture in which cross-generational teams learn from each other. Mentoring programs and reverse mentoring (where younger employees train older employees in new technologies) promote knowledge sharing. In addition, flexible working models and personal development plans should be integrated to address the different needs and working methods of both generations.

Umgang mit dem Generationenkonflikt
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Claim Management

Claim management in insurance refers to the process of processing claims submitted by customers. It includes the recording, checking, evaluation and processing of damage cases, complaints and warranty claims in accordance with your company's terms and conditions Effective claims management is crucial to customer satisfaction and your company’s reputation. It requires quick and fair processing of claims as well as clear communication with customers throughout the process.

Kundenreklamationsmanagement

Apprentice Mediation

Apprentice mediation is a conflict resolution process that is regulated in the Austrian Vocational Training Act (BAG). According to Section 15 BAG, mediation can be initiated in disputes between apprentices and trainers in order to resolve conflicts early and out of court. A neutral mediator helps to find solutions and improve communication. Mediation is required, particularly if the apprenticeship relationship is terminated due to adverse circumstances in the apprentice's behavior.

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Lehrlingsmediation

Our offers for companies

All our offers are individually tailored to the customer and are managed by a senior partner.

Insight “Conflict culture in Austrian companies”

Request all information about the empirical study free of charge. Find out how managers perceive conflict management.

€ 0.00

Unser Angebot für Unternehmen
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Promotion: 30% off

Leadership workshop
Conflict culture

We guide managers and teams to a solution-oriented approach to conflict management. With the OLIVE method, you can achieve a lasting, positive conflict culture in 5 steps.

from € 599,-- p. person

Have you ever asked what managers and employees really think about conflict culture – or does no one dare to do so?

Konfliktkosten

The costs of downtime

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Have you ever thought about the subsequent costs that conflicts can cause in your company? We have designed a calculator for you. Download the conflict cost calculator now and calculate your individual costs. We look forward to your feedback.

Kontakt

Get in touch and inform.

Let's get in touch...

Call us for a non-binding consultation. We would be happy to explain to you how mediation works. Currently we offer our service on 5 location in Austria.

Contact via Tel: +43 (0) 681 81614885

You will find us 5 times in Austria.

5 times in Austria
Jürgen Dostal, 2811
Christina Scholz, 1230 Vienna
Christiana Scholz, 1230 Vienna
Jürgen Dostal, 2811 Wiesmath
Annette Behrendt, 6020 Innsbruck

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