Securing key workers in times of crisis and change.
We support organizations, teams, and leaders during times of change, uncertainty, or crisis. Our focus is on retaining key employees, maintaining motivation, and sustainably reducing turnover.
Our work is measurably effective: We regularly review relevant KPIs and demonstrably achieve up to a 25% reduction in turnover and absenteeism. This allows you to better compete.
We are also happy to work on a success-fee basis, ensuring that change is not only noticeable but also measurable.
Because those who stay when things get tough determine the future of an organization.
Your benefit: Measurable results, increased productivity, and reduced turnover and absenteeism.
Conflict? I can.
The conflict guide. Free download.
Have you ever thought about the subsequent costs that conflicts can cause in your company? We have designed a calculator for you. Download the conflict cost calculator now and calculate your individual costs. We look forward to your feedback.
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Free
What we are doing
We support organizations, teams, and leaders during times of change, uncertainty, or crisis, and also in specific conflict situations. Our focus is on retaining key employees, maintaining motivation, and sustainably reducing turnover.
Our work is measurably effective: We regularly review relevant KPIs and demonstrably achieve up to a 25% reduction in turnover – on a performance basis.
Intervention & communication in crisis
In turbulent times, you need a compass. Change requires guidance so that employees gain clarity. Crises often come unexpectedly and require quick, well-thought-out measures. We support you in difficult phases, during conflicts and transformation processes. With clear strategies and professional management, we take over the entire planning and implementation of your crisis management. From developing a tailor-made crisis strategy to project management and comprehensive communication: We ensure that you remain able to act, that your messages are placed in a targeted manner and that conflicts are managed productively. Together, we bring stability and orientation to challenging situations.
Conflict analysis & Conflict prevention
An environment in which conflicts are handled constructively contributes to employee satisfaction and promotes employee loyalty. Employees are more likely to feel connected to a company that takes their concerns seriously and provides conflict resolution mechanisms. We analyze the weak points in your company and develop measures to retain employees.
Team and leadership training
A positive conflict culture is crucial, especially in times when the world of work is changing rapidly and hybrid working models are becoming more and more common. We give your employees and managers the right tools. It is important to us that conflicts are identified and addressed at an early stage.
Mediation & Conflict coaching
We mediate between employees, teams but also externally to customers and suppliers. Our methods provide for out-of-court settlement of conflicts and are based on respect for the individual and the trust that those involved have the will to find a solution. Our job is to mediate between people and bring about agreements that represent a win-win solution for all parties.
Conflict Competence Profiling
According to our field study, many managers shy away from actively dealing with conflicts within the team or among colleagues. Others do not see conflict management as a core task of employee management. As a result, conflicts often remain “untreated” in the room, constantly simmering away and causing a lot of damage. Establishing a proactive conflict culture in the company seems appropriate, but it always starts with the individual. In order to build a positive conflict culture in the company, it is important to know individual strengths and weaknesses when dealing with conflict. Only when it is clear where there is a need for development can development work take place effectively.
How to handle the Generation Gab
Making optimal use of the generation gap in the company requires a balance between the strengths of older and younger employees. Older employees bring valuable specialist knowledge, experience and structured thinking, while younger colleagues often bring fresh ideas, technological skills and innovative spirit. In order to use these differences productively, it is important to establish an open communication culture in which cross-generational teams learn from each other. Mentoring programs and reverse mentoring (where younger employees train older employees in new technologies) promote knowledge sharing. In addition, flexible working models and personal development plans should be integrated to address the different needs and working methods of both generations.
Claim Management
Claim management in insurance refers to the process of processing claims submitted by customers. It includes the recording, checking, evaluation and processing of damage cases, complaints and warranty claims in accordance with your company's terms and conditions Effective claims management is crucial to customer satisfaction and your company’s reputation. It requires quick and fair processing of claims as well as clear communication with customers throughout the process.
Apprentice Mediation
Apprentice mediation is a conflict resolution process that is regulated in the Austrian Vocational Training Act (BAG). According to Section 15 BAG, mediation can be initiated in disputes between apprentices and trainers in order to resolve conflicts early and out of court. A neutral mediator helps to find solutions and improve communication. Mediation is required, particularly if the apprenticeship relationship is terminated due to adverse circumstances in the apprentice's behavior.
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Have you ever asked what managers and employees really think about conflict culture – or does no one dare to do so?
The costs of downtime
Have you ever thought about the subsequent costs that conflicts can cause in your company? We have designed a calculator for you. Download the conflict cost calculator now and calculate your individual costs. We look forward to your feedback.