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Conflict competence
implemented sustainably
in 5 steps
With OLIVE®, the simple conflict management system from PROCONSENS.AT, you can introduce a positive conflict culture into your team or company in 5 easy steps. OLIVE® is inspired by the olive branch as a symbol of peace and prosperity.
After attending our seminar on conflict culture, you will be motivated to implement new ideas. But everyday life often makes it difficult to put good intentions into practice. We change that by addressing the end of your seminar as the beginning of implementation and supporting you with efficient tools. This is how conflict culture can flourish.
Observe
Show that you are open to the conflicts and problems of your team members. Seek contact yourself, pay attention to the grapevine and join in with the kitchen gossip. But most importantly: build trust!
Listen
Conflicts require attention. It is important to ask the right questions. What worked well despite the conflict, what do we want and what are we willingto contribute.
Implement
Initiate the implementation of the solutions yourself, but involve all team members. This will stimulate the team spirit and everyone will be responsible. Support, but hand over the lead if possible.
Verify
Check whether the proposed solutions are bearing fruit, ie whether the conflict has been resolved and whether the collaboration has produced positive effects. Make adoptions with the team if necessary.
Enjoy
A culture of conflict brings rich fruit. This must be celebrated. Put the team in the spotlight and give them specific praise. Support the positive working atmosphere with a social team activity.
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A team is like an olive tree: if the roots are strong and intertwined, the tree can withstand even the strongest storms.
Our
tools
Online check
conflict sensitivity
Just as a plant must first be planted, the new conflict culture must be established.
We encourage you to implement what you have learned via a daily online check :
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Comparison with the set goals
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Time commitment for employees
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Perceived moods
We want to align your daily processes and sensor systems step by step towards a positive conflict culture. You will also receive a benchmarking report.
Time required: 5 minutes
Frequency: daily
Duration: 3 weeks
Peer group meetings for
competence growth
Competencies must be developed. This requires careful nurturing.
We offer exchanges within a peer group in three Zoom meetings. Using concrete examples and role plays, we practice together how to structure and conduct conflict discussions.
In addition, all participants have the opportunity to exchange experiences.
The groups should not consist of more than 6 people.
Time required: 1 hour
Frequency: fortnightly
3 times
Supervision for
optimizing success
Individual coaching sessions: Accompaniment by a coach who discusses specific challenges and progress with you on the basis 1:1.
We will discuss with you how to approach the topic, which methods are promising and which measures can be taken.
Successful Supervision serves to give you the opportunity to test your concrete implementation and receive support in its implementation.
Time required: 1 hour
Frequency: as desired
by appointment
