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The development of the culture of conflict in companies: A necessity for progress

Updated: Apr 27


Progress through conflict culture

Conflicts are a natural part of working life. However, how companies deal with conflict can have a decisive influence on their performance and innovative strength. A company's conflict culture is a measure of how conflict is perceived, handled and transformed into positive change. Developing a strong culture of conflict is crucial to creating a productive and innovative work environment.


In recent years there has been an increasing trend for companies to recognize the importance of constructive conflict resolution and to take appropriate measures. Many organizations invest in training, workshops and programs aimed at strengthening the conflict skills of their employees and managers.


Conflict Culture: A Brief Definition

Conflict culture refers to the way a company handles conflict. It includes the attitudes, values, norms and behaviors that influence how conflicts are handled. A positive conflict culture encourages constructive handling of disagreements and creates an environment in which conflict is viewed as an opportunity for growth and improvement.


The development of conflict culture


1. Previous conflict avoidance:

In the past, many companies tended to avoid or suppress conflict in order to maintain apparent harmony. This "conflict avoidance" often led to important issues being avoided and unresolved conflicts becoming larger problems.

2. Growing acceptance of conflict:

Modern companies increasingly recognize the inevitability of conflict. The acceptance of conflict as a normal part of human interaction has led to a shift in which conflict is no longer viewed as an immediate threat but as an opportunity for improvement.

3. Promoting conflict competence:

Companies are increasingly investing in the development of conflict skills among employees and managers. Training and workshops promote skills such as active listening, constructive communication and collaborative problem solving.

4. Involvement of mediation and conflict resolution teams:

Modern companies are increasingly relying on external mediators or internal conflict resolution teams to handle conflicts professionally and neutrally. These teams can help prevent escalations and promote constructive solutions.

5. Promote open communication:

Companies that develop a positive conflict culture promote open and transparent communication. Employees are encouraged to express their opinions without fear of negative consequences.

6. Values and norms for constructive conflict:

Developing a strong conflict culture involves establishing values and norms that promote constructive conflict. Companies emphasize the importance of respect, tolerance and cooperation.

7. Integration of conflicts into innovation processes:

Progressive companies even integrate conflict into their innovation processes. They see conflicts not just as obstacles, but as fuel for creative solutions and new ideas.


Overall, the development of the conflict culture in companies shows a paradigm shift. Today's organizations recognize the need to manage conflict constructively to create a healthy and productive work environment. A positive conflict culture is important not only for solving current problems, but also for creating a foundation on which innovation and continuous improvement can flourish. Companies that invest in developing a strong culture of conflict lay the foundation for their long-term success.

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